Our return policy is as follows: Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods immediately upon receipt of the item. It is the customer’s responsibility to pay for and ship the item back to us. If the item is found to be faulty it will be replaced or money will be refunded at Geothermal Products' discretion. If a customer orders the wrong product or chooses to return the product, the return will not be granted. Items that have been installed are not returnable. The return period is only valid for 14 days from date of sale.
A 15% restocking fee and all freight costs may apply to all returns or cancellations on this product.
Warranty is through manufacture only. Please read manufactures warranty carefully as certain manufactures have stipulations in their warranties concerning internet sales or diy sales. Equipment is intended for installation by trained Professionals.
Disclaimer Of Liability for Ordering and Installing Parts
Geothermal Products suggests having all parts, accessories and equipment installed by a qualified heating and air conditioning technician. All manufactures have rights to reject warranty claims if not professionally installed.
If a customer attempts to install any part, accessory or equipment, he or she should have a thorough understanding of electricity, natural gas, propane and how to work with aforementioned, reading wiring diagrams and a general knowledge of the work to be performed. Power should always be turned off and verified with a volt meter before replacing any part.
In no way shall Geothermal Products be liable for any warranty claims, loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website.
All information provided on this Web site is subject to change without notice. While efforts have been made to make this Web site helpful and accurate, due to the open nature of this Web site, and the potential for errors in the storage and transmission of digital information, Geothermal Products does not warrant the accuracy of information obtained from this Web site.
Geothermal Products is a full line distributor for all of your geothermal product needs. Please call 877-220-0221.