Shipping policy

Terms & Conditions

Note to Purchaser

Please be sure to double check your order. We can help you pick out equipment and parts but only on your representation. We cannot guarantee size or application. Please consult with a local licensed contractor for exactly what your project requires. Please see our return policy for returning unneeded purchases.

Payment

We accept PayPal ( up to $1000), Visa, MasterCard, American Express, Discover and Cash. Please note that cash is only accepted for local pickup orders.

Shipping

Most items ship either the same day or the next business day. If there is any delay on your order, we will contact you.

Please be aware, you or your agent must be present to receive shipment unless USPS. Be sure to open all boxes to inspect entire shipment. Please note any and all damages found upon arrival prior to acceptance of shipment. Minor dents and dings may happen during shipment, these will not affect operation of equipment but please note them upon receiving shipment in order to fill out a damage claim. If shipment is accepted without noting damage, and damage is found later, you will not be able to claim the shipping damage.

If you are not able to be present at the time of delivery, it is your responsibility to make sure that your agent opens and inspects the shipment when it arrives.

Warranty

Please check with manufacturers for warranty; each manufacturer holds different warranties. Your local contractor can help with labor and parts warranty issues. Geothermal Products does not offer any labor warranty; please be aware of manufactures labor warranty requirements prior to ordering. Geothermal Products is not liable for costs or expenses incurred by you due to a malfunction of any equipment or part sold on our site. Geothermal Products will not compensate you for any labor costs for any reason, including equipment or part malfunction. Geothermal Products can handle any parts exchanges you need with proof of installation and diagnostic invoice from a licensed HVAC contractor. Under no circumstance will Geothermal Products replace a whole system or component (such as condensers, air handlers, coils and furnaces) should any equipment or part fail during installation or not operate after installation. All warranties are through manufacture only. Geothermal Products will supply parts covered by the manufacturer warranty. All equipment needs to be registered with the manufacturer to receive the full limited and conditional warranties. If a system is not registered with the manufacturer, the units will only receive the minimum base warranty offered by the manufacturer. All equipment sold on our site is explicitly designed to be installed by a professional, licensed HVAC contractor. Warranties are based on each manufactures requirements, at manufactures option warranties will be null and void if the installation was not performed by a licensed HVAC contractor in a professional manor. Proof of installation will be required for Geothermal Products to process your parts warranty. Please note that refrigerant is not covered under most warranties. Processing and postage fees will apply as most manufactures do not cover shipping in their warranties.

Returns

  • - Full Refund - Your purchase has been paid for, not packaged up nor shipped.
  • - 96% Refund - Your purchase has been paid for, packaged up but not shipped.
  • - 90% Refund less shipping costs - Your purchase has been paid for, packaged up and shipped to you and not unpacked by you.
  • - Variable or no Refund - Purchase has been accepted and unpacked by you. Please send items back and we will evaluate any and all problems, a fair refund will be given. If items show evidence of tampering, have been broken or have been installed, no refund will be given. Please see shipping section for products damaged upon arrival.
  • - No returns on special orders will be accepted.
  • - No returns will be accepted beyond 30 days after date of delivery.
  • - Return shipping is paid by the customer.
  • - All items must be returned to the same warehouse that they originated from.
  • - No returns will be accepted unless all items are returned in their original, unaltered packaging.
  • - Please do not write on the packaging; please use labels instead.

Privacy Policy

By using this site or placing an order, you are accepting the practices described in our privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit our site to make sure that you understand how any personal information you provide will be used. You can find out more by contacting our Customer Service.

Legal

Any dispute or difference arising out of or in connection with this contract/purchase shall be determined by the appointment of a single arbitrator in Iowa to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the president or a vice president of the nearest office of The American Arbitration Association to Des Moines, Iowa.

Any dispute or difference arising out of or in connection with this contract / purchase will be appointed the jurisdiction of Ankeny, Iowa where the main office of Geothermal Products is located. The appointed arbitrator must practice within this jurisdiction and the entire arbitration process must happen within this appointed jurisdiction. No other jurisdiction suits, mediation, arbitrations will be entertained by Geothermal Products. Purchaser agrees to these terms upon finalizing purchase.

EPA Regulations

Purchaser acknowledges and understands that only an EPA certified contractor can handle refrigerant and charge the AC equipment. We strongly encourage that you have your equipment installed by a local licensed contractor. All work needs to be done to local and state building codes. Geothermal Products accepts no liability for equipment after and during the installation process.

Pictures

Please note that not all products are exactly as pictured. Please go by model numbers, not pictures as we do not have control of manufacturers' changes.

Customer Service

You can contact our Customer Service at (515) 402-8004